We would first like to apologize for the damages that have occurred to your items. Choosing a trusted fulfillment center and shipping partner to safely deliver your order is our top priority. In order to resolve this quickly for you we ask that you please follow the instructions listed below.
1. Do not use or open any products. Take a photo of the damages including the packaging the items were delivered in. Send the email as soon as possible.
2. Send photos with the following information to firstname.lastname@example.org
• Order number
• Name on order
• Items damaged
• Request for a refund or replacement item
3. You will be contacted within 1-2 business days with a response to your request.