We would first like to apologize for the missing items in your recent order. Choosing a trusted fulfillment center properly pack and inspect all orders before shipping is our top priority. In order to resolve this quickly for you we ask that you please follow the instructions listed below.
1. Please double check the box and count all items to verify that items are missing. Send us an email as soon as possible with the following information. Send following information to firstname.lastname@example.org
• Order number
• Name on order
• Items missing
• Request for a refund or replacement item
3. You will be contacted within 1-2 business days with a response to your request. Boxes are weighed by items before shipping so we will need to verify with the fulfillment of the final weight to determine if all items were shipped. If the mistake was made on our end we will replace or refund your items.